Making purchases on papiroga is easy: select the accessory you like and add it to your basket. You can then continue browsing or complete your purchase simply by clicking on the “Place order” button.
If you have selected “Place order”, you’ll have to enter your details: if you have already registered before, all you’ll need is your email address and password. If not, we’ll ask you to fill in a few more fields.
Once you’ve filled this information, you’ll just need to enter your credit o debit card’s details thanks to the easy and secure Stripe platform.
Finally, confirm your purchase and you’ll receive an email straight to your inbox with all the details.
If you have any queries, write to us at hello@papiroga.com and we will get back to you as soon as possible.

In papiroga we have a universal spirit and we want to get our accessories wherever you are. However, there are certain countries that make it easier than others and that are closer to our warehouse, placed in Madrid. If you are an Eskimo from the Inuits and you want to attend with one of our necklaces to the annual festival of the Yupik’s, don’t worry, we will deliver it, but, it will take a little more than usual and it will arrive with a frozen smile.
Countries that make it easier:
All EU countries, no matter that they have a high or low risk premium.
Non EU countries, no matter that they have a single line or a full chapter in the European history: Croatia, Iceland, Montenegro, Turkey, Albania, Andorra, Armenia, Bosnia Herzegovina, any of the 7 habitants from Liechtenstein, Norway, the 3 inhabitant of San Marino, Switzerland and all those audacious Monegasque that want to try how is to live for a day without a Cartier.
USA, no matter whether you live in NY or Cincinnati.
And of course, Latin-America & Brazil.
Countries that do not make it that easy:
Algeria, Armenia, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermudas, Botswana, Brunei, Burma, Cape Verde, Caiman islands (with invoice), Cambodia, Cameroon, Canada, Chad, China, Congo, Cook islands, Côte d’Ivoire, Dominican Republic, Egypt, Faeroe islands, Fiji islands, French Polynesia, Gabon, Gibraltar, Granada (Antilles), Hong Kong, India, Isle of Man, Israel, Jamaica, Japan, Jordan, Laos, Libya, Madagascar, Malaysia, Mali, Marshall islands, Maldives islands, Maurizio, Micronesia, Mongolia, Morocco, Nauru, Nepal, New Zealand, Nigeria, Philippines, Puerto Rico, Qatar, Saint Lucia, Saud Arabia, Singapore, South Korea, Sri Lanka, Swaziland, Taiwan, Tanzania, Thailand, Togo, Tuvalu, Ukraine, United Arab Emirates, Vatican City, Vietnam, Zambia and Zimbabwe.
In these cases, we will deliver your order through DHL in a maximum period of 5 working days. But if you live in Aruba, Seychelles or Christmas Island, we´ll bring it sooner and probably in person.

In English and Spanish.

Yes, in fact our accessories look better on the skin than on pictures.

Easy. In the section “I’m already a customer”, click on the link “Forgotten your password?”, enter your email address and you’ll receive an email with your new password.

You will get a confirmation email in your inbox. Otherwise send us and email to hello@papiroga.com and we will find out what has happened as soon as we can.

You can remove it by clicking in “My basket” and then removing it, as long as you have not processed your payment! So dot it within 1 hour, as if your order has been sent out you will have to wait to receive it before dealing with the return.

In papiroga all our products are subject to an exhaustive quality control test, so that we only sell accessories in perfect status. However, if exceptionally you get a faulty product, you will be able to return it through return@papiroga.com and we will apology with all our heart for the inconvenience.

Send us an email to hello@papiroga.com and we will sort it out as soon as possible. From then onwards, it will start an entertaining dynamic within papiroga of: “it has been you”, “no, not me”, “you first”, until late hours at night to end up blaming the intern.