Help

What steps should I follow?

Shopping at papiroga is easy: select the accessory you like and add it to your cart. From there, you can continue browsing or purchase it by simply clicking the "buy" button.

If you chose "buy", you will need to fill in your information: if you have already registered, your email and password will suffice. If not, we will ask for a few more fields, the minimum, we promise!

Once you have completed this information, you will only need to enter your card details or retrieve them if you have them saved.

Finally, confirm your purchase and you will receive an email in your inbox with all the details.

If you have any questions, write to us at hello@papiroga.com and we will reply as soon as possible.

Which countries can I buy from?

At Papiroga we have a universal calling and we want to get our accessories to you wherever you are. However, some countries make it easier for us than others, and are closer or further away from our warehouses in Madrid. If you are an Eskimo from the Inuit tribe and you want to attend the annual Yupik party with one of our necklaces, don't worry, we will get it to you: although a little later than usual and with a frozen smile.

Countries that make it easier for us:

All EU members, whether they have a high or low risk premium.
Non-EU countries, whether they have a small or large chapter in European History: Croatia, Iceland, Montenegro, Turkey, Albania, Andorra, Armenia, Bosnia and Herzegovina, any of the 7 inhabitants of Liechtenstein, Norway, the 3 inhabitants of San Marino, Switzerland and all those daring Monegasques who want to experience what it's like to spend a day without a Cartier.

The United States of America, whether you live in New York or Nebraska.

LATAM and Brazil, of course.

Countries that don't make it so easy for us:

Saudi Arabia, Algeria, Armenia, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Burma, Botswana, Brunei, Bhutan, Cape Verde, Cayman Islands (with invoice), Cambodia, Cameroon, Canada, Qatar, Chad, China, Cocos Islands, Republic of the Congo, Cook Islands, South Korea, Ivory Coast, Dominica, Egypt, United Arab Emirates, Faroe Islands, Philippines, Fiji, Gabon, Gibraltar, Grenada (Antilles), Hong Kong, India, Israel, Jamaica, Japan, Jordan, Laos, Libya, Madagascar, Malaysia, Mali, Morocco, Marshall Islands, Falkland Islands, Isle of Man, Mauritius, Micronesia, Mongolia, Nauru, Nepal, Nigeria, New Zealand, French Polynesia, Puerto Rico, Saint Helena, Saint Lucia, Singapore, Sri Lanka, Swaziland, Thailand, Taiwan, Tanzania, Togo, Tunisia, Tuvalu, Ukraine, Vatican City, Vietnam, Zambia and Zimbabwe.

In these cases, we will ship your order via DHL within a maximum of 5 business days. But if you live in Aruba, Christmas Island or Seychelles, we will bring it to you earlier than usual and probably in person.

What languages can I browse in?

In Spanish and English.

Will I receive the same product as shown in the picture?

Yes, in fact, our accessories look better on the skin than in a photo.

How can I recover my password if I forget it?

Very easy. In the "recover password" section, click on the "Forgot your password?" link, enter your email and you will receive an email with your new password.

How can I make sure I made the right purchase?

Because you will receive a confirmation email in your inbox with all the details of your purchase. If not, send us an email to hello@papiroga.com and we will find out what happened as soon as possible.

Can I remove an item from my order?

You can delete it without problems by accessing “My order”. But if you change your mind after confirming the order, send us an email to hello@papiroga.com immediately and we will cancel your purchase! However, do so within 1 hour, as if your order has already been shipped, you will have to wait to receive it before you can manage the return.

What should I do if I receive a defective accessory?

At Papiroga we subject each of our handmade pieces to extensive quality control, so we only sell accessories in perfect condition. If, exceptionally, you receive a defective product, you can return it to us via hello@papiroga.com and we sincerely apologize.

What should I do if I receive an incorrect accessory?

Send us an email at hello@papiroga.com and we'll sort it out as soon as possible. From there, a constructive "it was you" / "no, it wasn't me" dynamic will begin between us, lasting until the early hours of the morning, only to end up blaming the intern, as always.