Help

Of course. If your accessory doesn't make you feel right, you find a similar one at a party, or it has a small manufacturing defect, you can return it to us without any problems. With the exception of personalized items or special models from Flash, Sample Sale, or Mystery Box.

The process is very simple: if your accessory doesn't make you feel better, you've found a similar one elsewhere, or it has a small manufacturing defect, send us an email at hello@papiroga.com and we will contact you to arrange the return.

You have 15 calendar days to make a return from the date of receipt of the order.

You will only have to pay the shipping cost: you can manage it directly or leave it to us, in which case the cost will depend on the pick-up point, being €5 for the Peninsula and €15 for the Canary Islands and international returns.

The accessory must be shipped in the same condition you received it, with its original elements in perfect condition: that is, the earring backings, the pouch, and the box, as well as any gift included in the order. Otherwise, the return will be partial or void.

Using the same payment method you used for the purchase.

Within a maximum of 15 calendar days after receiving the product return.

At Papiroga, we cover the first two weeks of the accessory's life, coinciding with the end of its adolescence. So if it's turned out a little rebellious, send it to us and we'll fix it.